Third-Party CDN Impacting Matterport Model Editing in Workshop (Asia Region)

Incident Report for Matterport

Resolved

This incident has been resolved.

Posted Sep 10, 2024 - 05:04 UTC

Monitoring

Models affected by this issue can now be viewed and edited, but we will continue monitoring.

Posted Sep 10, 2024 - 04:32 UTC

Investigating

We are currently experiencing issues with a third-party CDN provider that is affecting the ability to view and edit Matterport models for customers in Asia. This may result in slower load times, intermittent failures, or unavailability of editing features for some users in this region.

Our team is actively working with the CDN provider to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

Posted Sep 10, 2024 - 03:54 UTC

This incident affected: 3D Showcase and Workshop.