Degradation of multiple Matterport services

Incident Report for Matterport

Resolved

An issue with underlying storage for a critical data store caused upstream failures with multiple Matterport services, including Showcase, Workshop, API, and Discover. Additional resources were provisioned to support this data store, after which point services began to automatically recover. Matteport services are now at full operating capacity. We are evaluating any data in flight that may have been impacted by the outage.

Posted Feb 03, 2026 - 23:30 UTC