Cloud for Government - Upgrade and Maintenance

Scheduled Maintenance Report for Matterport

Completed

The scheduled maintenance has been completed.
Posted Jan 16, 2026 - 15:00 UTC

Verifying

All critical systems have been upgraded and are operational. A few new features are still being added and reviewed.
Posted Jan 14, 2026 - 18:42 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 13, 2026 - 15:00 UTC

Scheduled

Beginning Tuesday January 13th at 3pm UTC, we will be performing a major upgrade to our Gov Cloud environment. If you are on not on Gov Cloud, this maintenance will not affect you.

Maintenance Details:
Duration: Up to 12 hours for the upgrade phase, followed by monitoring.
Impact: During the initial 12-hour window, full functionality cannot be guaranteed. We will work to minimize disruption, but please plan accordingly.
Post-Upgrade: If features remain unavailable after the 12-hour upgrade window, please contact Support immediately.

Important Note: Should you have models that need to be uploaded during this window, please ensure they are saved to your local device until the model is confirmed uploaded and processing.

We appreciate your patience and partnership as we complete this important upgrade and continue investing in the platform's long-term reliability and capabilities to bring the latest features to Gov Cloud.
Posted Jan 10, 2026 - 00:17 UTC
This scheduled maintenance affected: 3D Showcase, Workshop, Cloud, Shopping Cart, Space Processing, Space Statistics, API, Capture App, Add ons, Embed SDK, SDK Bundle, and Discover.