Degraded Performance for Cloud/Billing

Incident Report for Matterport

Resolved

This incident has been resolved.

Posted Sep 04, 2024 - 23:41 UTC

Monitoring

The 3rd party tool has implemented a fix and results are being monitored.

Posted Sep 04, 2024 - 20:00 UTC

Identified

We have been notified of a performance issue with billing related features, due to a degraded performance of a 3rd party tool. We are closely monitoring the progress for a resolution. We apologize for the inconvenience.

Posted Sep 04, 2024 - 19:09 UTC

This incident affected: Cloud and Shopping Cart.