Some models have scan points that can't be navigated. A spinning circle appears.

Incident Report for Matterport

Resolved

This incident has been resolved.

Posted Apr 29, 2021 - 03:56 UTC

Investigating

We are aware that in some models on the matterport cloud, there are scan points that can't be navigated to.
The problem causes the screen to have a spinning circle icon to appear, which doesn't go away.
This issue is being actively worked on to resolve it.

Posted Apr 29, 2021 - 00:50 UTC

This incident affected: 3D Showcase and Workshop.