Platform degradation

Incident Report for Matterport

Resolved

This incident has been resolved with everything back to Operational.

Posted Aug 27, 2024 - 19:44 UTC

Monitoring

A fix has been implemented but we are monitoring the results.

Posted Aug 27, 2024 - 19:17 UTC

Update

We are continuing to investigate the issue. We appreciate your patience.

Posted Aug 27, 2024 - 18:41 UTC

Investigating

Currently we are investigating and triaging a system degradation affecting model processing, showcase loading, workshop, API, the Discover page, and my.matterport.com. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

Posted Aug 27, 2024 - 18:01 UTC

This incident affected: 3D Showcase, Workshop, Cloud, Space Processing, API, and Discover.